Client Terms and Conditions

Start Your Journey Here

Client Terms and Conditions

Start Your Journey Here

Client Terms and Conditions

This document must be read in conjunction with the Client GDPR policy, which contains important details about confidentiality and how your data/information will be handled

Therapist Details:

  • Name: Gary Smith
  • Contact Number: 07359 071210
  • Email:


I aim to provide the very highest levels of service.  I aim to treat clients with respect and care at all times and to always work in a collaborative and professional manner.  It is important for clients to understand that, whilst hypnosis is undoubtedly powerful, client commitment to the process is required.  Listening to the provided download, considering the contents of each session and being willing to make changes will inevitably form part of that commitment.

I am a member of the AfSFH; the CNHC and the NCH and adheres to their codes of conduct which are publicly available on their websites.

I am not medically trained and so am unable to diagnose medical conditions.  Neither should hypnotherapy replace mainstream treatment for any medical conditions.  If at any time a client is concerned about specific symptoms, their health in general, or whether they should undertake hypnotherapy sessions, they should consult with their GP or other appropriately qualified medical professional.

Session Duration:

The aim is to complete most sessions in 50 to 55 minutes but clients are advised to allow one hour.  Sessions should not last longer than 60 minutes, unless otherwise agreed, as it is likely another client will be waiting to start their session.

If you arrive late to your appointment, your session time will have to be reduced.  The full fee will still be required.

Session Payment:

Please check here for current fees.

Payments are generally taken at the end of each session.  Clients can pay by card or cash. A receipt/invoice can be provided.  In some circumstances bank transfers can be used as a method of payment.  In this case, payment must be made no later than 48 hours before the hypnotherapy appointment.

Session Cancellation Fees:

Two full working days notice is required to cancel or rearrange a hypnotherapy appointment without incurring a late cancellation fee. Block booking payments are non refundable and you are commiting to a regular time slot each week, if you fail to attend or give less than 48 hours notice, the session will not be rescheduled.

Non- Attendance:

If you fail to attend without any notice then the missed session will have to be paid for in full before any further sessions can be booked.

Contact Between Sessions:

Contact between hypnotherapy appointments is not normally needed, except if it becomes necessary to change the time or date of an appointment.  If that does become necessary clients should contact me by text or telephone.

To see lasting change, it is important to attend your sessions and to complete any goals that you set yourself to complete in between our sessions. Psychotherapy and Hypnotherapy are very effective, but results cannot be guaranteed. The average number of sessions needed is between 8-12, which is very much governed by the work put in between sessions.  Full engagement in the therapeutic proces and listening to the provided relaxation recording are encuraged to speed up recovery and is part of the process. Hypnosis may be used during sessions and by making a booking with Best Mind Therapy you are consenting to these terms. 

Client Consent Form

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Northbourne Road
St. Andrews ridge
SN25 4YE